Frequently Asked Questions

Baysart Gold is a digital gold ownership platform backed by real physical gold. Through our mobile app, you can buy, sell, and store gold starting from small amounts (as little as 10 AZN).

Download the iOS or Android app, register, complete KYC verification (5 minutes), add AZN to your account, and start buying gold. The entire process takes less than 10 minutes.

KYC verification is typically completed within 24 hours. You'll need to upload your ID document and take a selfie. In some cases, additional documents may be required.

The minimum purchase amount is 10 AZN. This is approximately 0.17 grams of 24K gold (varies with price).

Prices are sourced in real-time from international gold markets and converted to AZN. Updated every 60 seconds. The offered price is the spot price plus spread.

Yes! You can sell your gold 24/7 at any time. The sale is executed immediately and the amount is added to your AZN balance.

Spread is the difference between buy and sell prices. This is our main commission for platform services. All spread amounts are clearly shown before each transaction.

You can add AZN to your account by following the bank transfer instructions in the app. Deposits are typically processed within 1-2 business days.

Go to Profile → Withdrawal, enter your bank IBAN, and confirm the amount. Withdrawals are processed within 1-5 business days.

Minimum withdrawal amount is 20 AZN. Maximum limit depends on your KYC verification level. For fully verified accounts, the daily limit is 10,000 AZN.

All gold is stored in secure vaults through professional custodial services. Every gram is fully backed by real physical 24K gold.

No! Baysart Gold does not charge monthly or annual storage fees. Only buy-sell spread and transaction fees apply.

Yes. Physical gold is insured and protected through professional custodial services. Your digital balance always reflects real gold value.

We use bank-level SSL/TLS encryption, two-factor authentication (2FA), and biometric login (Face ID / Touch ID / fingerprint). Your password is never stored or shared.

Select 'Forgot password?' on the login screen. You'll be able to reset your password using the OTP code sent to your email or phone number.

2FA is not mandatory, but highly recommended for account security. You can activate it from Profile → Security.

According to Azerbaijani law, gains from gold sales may be subject to taxation. Consult a tax advisor for specific tax advice.

Yes. Baysart Gold is operated by BAYSART MMC (VOEN: 1703115231) - a registered legal entity in Azerbaijan. All operations comply with local laws.

KYC (Know Your Customer) is a legal requirement to prevent money laundering and fraud. It protects all users and ensures the platform is secure.

First, check your internet connection and try again. If the problem persists, contact us through Profile → Support and provide the transaction ID.

Close and reopen the app, restart your phone, or update the app. If the problem continues, email support@baysart.com.

You can contact us through Profile → Support in the app, email: support@baysart.com, or WhatsApp: +994 51 532 41 24. Response time: within 24 hours.