Frequently Asked Questions

Baysart Gold is a digital platform that allows users to buy, sell, store, and manage ownership of **physically backed gold and silver**. All metals are stored securely in licensed vault facilities and remain the property of the users.

No. Baysart Gold is **not** a bank, payment institution, electronic money issuer, broker, or investment company. We **do not accept deposits, do not provide user cash wallets**, and do not provide financial or investment advice. We operate solely as a **precious metals ownership and custody platform**.

You select the metal and quantity in the app and pay **directly via your bank card**. Each purchase is a one-time transaction processed by licensed payment providers.

No. Baysart Gold **does not provide user cash wallets or interest-bearing balances**. All payments and payouts are processed via licensed payment providers and banks, and metals are allocated only after payment confirmation.

Once payment is confirmed: The purchased metal is immediately allocated to you, your ownership is recorded, and the metal is placed into secure custody on your behalf.

Yes. You become the **legal (beneficial) owner** of the purchased precious metals. Your ownership represents a proportional share of **physically backed metals** held in secure vaults.

All metals are stored in **licensed, insured vault facilities** operated by professional custody partners. Your metals are kept separate from Baysart Gold’s own assets.

Your metals remain **your property** and do not become part of Baysart Gold’s assets. In case of insolvency, metals held in custody remain owned by users and are protected under custody law.

Yes. Fractional quantities may appear due to price calculations, conversions, or partial transactions.

No. Fractional quantities are **not standalone products**. This limitation exists because physical settlement, custody reconciliation, and banking payouts require minimum standardized quantities. They cannot be physically picked up, transferred, or sold back independently until the minimum required quantity (e.g. ≥1 gram) is reached.

They remain part of your ownership record and can be combined with future purchases, result from metal conversions, or be sold once minimum thresholds are met.

Yes. You can request a sell-back at any time, subject to minimum transaction amounts.

Sell-back proceeds are transferred **directly to your personal bank account**. Payments to third-party accounts or cash payments are not allowed.

Sell-back payouts are typically processed within **1–5 business days**, depending on banking procedures.

Yes. The platform allows conversion between precious metals.

A conversion is executed as a sell-back of the existing metal at market price followed by an immediate purchase of the new metal at market price. This may result in fractional quantities and includes applicable spreads and fees. Users are responsible for any tax obligations arising from conversions or sales.

No. Baysart Gold does **not** provide delivery services.

You may request **personal pickup only** at the official Baysart Gold pickup location in Baku.

Minimum pickup quantities apply. A pickup request must be submitted in advance. Identity verification is required. Applicable processing and pickup fees apply. Once pickup is completed, all risks transfer to the user.

Prices are based on **real-time international precious metals market rates**.

Fees may include: Buy/sell price spread, Transaction fees, Storage fees (if applicable), and Physical pickup/processing fees. All current fees are clearly displayed in the app before confirmation.

Yes. Identity verification (KYC) is mandatory before accessing platform functionality.

Yes. Baysart Gold complies with Azerbaijan AML/CFT regulations and international standards.

Yes. Data is protected using industry-standard security measures and processed in accordance with applicable data protection laws.

No. Precious metals prices are volatile and can go up or down. Baysart Gold does not guarantee profits and does not provide investment advice.